Gas Fuel & Appliances

Manufacturer's instructions will always supercede info provided here. Please refer to your owner's manual for complete instructions.

1. I can’t the pilot lit/how do you light the pilot?

Questions

Causes

Solutions

Is the fuel valve supply to the appliance open?

Is the emergency shutoff valve turned to the "on" position?
§    No gas flow
Open valve on the appliance

LPG appliance: Is the LPG tank empty?
§         No gas available

Check tank, fill tank if needed. Make sure tank valve is turned on.

Is the setting on pilot?
§         Wrong valve setting

Set to pilot

Are you finding the right place to light the pilot and getting pilot flame?
§         Not lighting the right place

Check owners manual to find where the pilot burner is

Are you holding down the reset button while lighting the pilot? Are you holding it down long enough?

No: Not allowing pilot to heat thermocouple/pile long enough to activate electromagnet in safety shutoff system

Yes:Defective thermocouple/thermopile

Hold down button for 30-60 seconds or more after pilot burner ignites

Call professional to come diagnosethe problem

2. The pilot lights/is lit, but the main burner won’t come on. What is wrong?

Questions

Causes

Solutions

Is the control on the ON setting?

Is the thermostat set for heat?

§         Wrong setting prevents gas flow

§         Loose connection or defective thermocouple/pile

§         Blockage in orifice or burner

Turn valve and remote control to ON position

Make sure thermostat set to ON and temperature set above room temperature

Service call to diagnose problem

3. My glass soots up/I’m getting soot in the room. What’s wrong?

Vented style gas products DO produce soot, which is the reason that they must be vented!
Visible soot in the room indicates a venting problem.

Vent-free appliances should never cause soot, either inside or outside of the appliance.
Sooting caused by vent-free appliances indicate a problem with the appliance.

Questions

Causes

Solutions

Has the position of the logs and/or embers been changed?

§         Logs and/or embers misaligned

Follow manufacturers instructions or service call

Vented log set: when was the last service or cleaning?

§         Damper not open enough

§         Inadequate draft

§         Flue blockage

Service call

Unvented log set: Is the combustion screen clean?

§         Intake air screen blocked

Clean screen or air intake

Service call

*Information provided by the Hearth, Patio & Barbecue Association

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